Art Gonzalez: Allstate Insurance

Reseñas

• JS

  Jessica Segovia

  Sep 19, 2026
  1.0
  I used to really like Allstate Insurance, but unfortunately, getting things handled has become extremely tedious and frustrating. I originally started my policy with Allstate because I had a relative who worked there. Everything was handled through email, including my paperwork and signatures, so I never actually had to go into the office. Over time, my insurance became very expensive. I was paying approximately $545 a month for full coverage on two vehicles. In the past, I called to inquire about the cost of my insurance and was told someone would return my call, but I never received one. Most recently, the reason I contacted Allstate was because I was having problems with my autopay. Apparently, my autopay had been canceled, and I was trying to find out what happened and get this issue resolved. On August 21, I stopped at the Allstate location on the corner of Montana and S. Gateway because it was on my way home. The ladies there were very nice and genuinely tried to assist me. Unfortunately, because I had not originally started my policy through their office, there was only so much they could do. I then contacted the Transmountain location regarding the autopay issue. During that conversation, I was given information that contradicted something that had already been confirmed to me. I was even told that the previous information "should not have been said." I was told I would receive a call back so the issue could be addressed. Today is September 19, and I am still waiting for that call. More importantly, the autopay issue that I originally called about was never resolved. I also reached out to Allstate customer service trying to get assistance, but unfortunately, I still wasn't able to get the issue properly resolved. At that point, I decided to take my business elsewhere. I switched to GEICO and was able to insure four vehicles for approximately $614 a month. For me, this wasn't just only about the price. It was about the difficulty of getting a relatively basic issue resolved and the repeated lack of follow-through. When a customer calls it should be taken seriously—In this case especially when the customer is actively trying to make sure their insurance is paid correctly and timely matter. I had been happy with Allstate in the past, which makes this experience even more disappointing. I do want to acknowledge the lady at the Montana and S. Gateway location because they were very nice and genuinely tried to help me. Unfortunately, the overall lack of communication and the unresolved autopay issue ultimately led me to take my business elsewhere.
• LC

  Leeza Chandler

  May 31, 2026
  1.0
  I was an Allstate customer for both home and auto insurance. Unfortunately, when I found a competitor offering me a much lower car insurance quote, I asked Allstate if they could adjust my rate. I was given a still high quote and then told I had to come in physically to cancel, would lose my bundled home discount, and wouldn't be refunded for the next month. After switching, I learned these claims weren't true. I'm disappointed that I was given inaccurate information. Honesty matters-customers deserve transparent guidance. After my family and I being customers for so long I figured I would have received more respect than that. Disappointed.
• AS

  Alberto Segoviano

  Sep 27, 2022
  5.0
  Has been my auto insurance provider for 4+ years... excellent customer services..
• BM

  Brenda Marquez

  Jun 25, 2021
  1.0
  Highly DO NOT recommend. The agents are not professional at all and have such a bad attitude towards customers. A policy was started without my consent or signature. I would be VERY CAREFUL EVEN GETTING A QUOTE from them. The rep tried to tell me what CARS I OWN and what I currently have with my current policy holder as if I didn’t know. They mess up and try to wash their hands by blaming the customers.
• GO

  Gary Lee Orozco

  Jul 28, 2018
  5.0
  Friendly, helpful staff and plenty of parking. Very competitive pricing and conveniently located next to Woodrow Bean III/Trans Mountain and Rushing.