VB
Victoria Barnes
Jun 8, 2026
I have used Subway’s delivery service through the app on two separate occasions, and both experiences were extremely disappointing.
During my first order, I ordered a tuna sub but instead received a meatball sub. When I called the store to explain that the wrong item had been given to the delivery driver, I also explained that I did not have transportation to return to the store and was hoping to find an alternative solution. The employee simply responded, “Whoever gave you that order was just wrong, but I don’t know what to do.” When I requested to speak with a manager, I was informed that no manager was available at the time.
Unfortunately, my second experience was not much better. My order arrived with the wrong bread selection and incorrect chips. Once again, when I contacted the store, no meaningful resolution was offered. I was not provided a replacement, store credit, refund, or any other attempt to correct the mistake.
Considering the current cost of these sandwiches, customers should reasonably expect both accurate orders and a willingness to resolve issues when they arise.