Cricket Wireless Authorized Retailer

Reseñas

• CG

  Claudia Gomez

  May 8, 2026
  5.0
  Mina helped me add lines to my service plan. She was very attentive to all my questions and went above and beyond to get me the best discounts. The Customer service was amazing at this location. I live in mesquite but willing to make the drive to this location due to the great service I received.
• LS

  Lisa Smithey

  May 12, 2023
  5.0
  Ms. G is awesome!!! She has been taking care of my family for years!!! She is beyond helpful!! She has helped us upgrade our phones and always helps make sure all of our data is transfered to our new phones!!! She is always so happy and bubbly even when we run in to the shop in a crisis, we think.. she helps us figure out the issue. We have referred several people to the Duncanville Cricket to Ms. G!!! 10, star customer service hands down!!!
• SS

  S S

  Apr 22, 2023
  1.0
  Went in on Saturday( 04/22) about 5 o’clock in the afternoon was greeted by Gernisha ( by the business card I grab she had red hair African American) allegedly she was store manager. Horrible customer service wasn’t trying to help us said our pin was wrong when it was the pin and only gave us one try. She stated she needed to see an ID when the account was a business account. We try to tell her we have business cards and The business certificate she was just not having it. Another customer walked in who was Hispanic too and refused to help her. Previously called multiple times before going in and no answer when arrived there was no one in store but her. She shouldn’t be working there if she doesn’t want to deal with customers. Luckily the other cricket located in Redbird oaks was very helpful and assisted us fast. Also no problems and our pin went through( same pin we gave her). Hope gernisha is dealt with next time we visit since it’s the nearest to us.
• AS

  Ana Sias

  Feb 28, 2023
  1.0
  Buyer beware defective items!!!!Horrible customer service. Purchased a phone and phone case went back because the phone case they sold is was defective and was told by Manager that they cannot return or exchange because they have a no return/exchange policy. The product they sold us was defective!! I should have seen the red flags regarding their nonexistent customer service when the same "manager" kept taking personal phone calls while she was helping us.
• JY

  Jorge Yescas

  Feb 12, 2018
  5.0
  i came here yesterday and activated 4 lines the two girls working was very helpful she transfer all my info from my old iphone to the new one, she also help my wife with her new phone ive had cricket since 2015 and i love it. this location is way better than the one down the street from them i will continue to come here