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Subway

3.8
(257 reviews)

Business Details

(972) 920-5552
https://www.subway.com

About

Restaurante especializado en bocadillosRestaurante de comida rápidaRestauranteRestaurante de comida para llevarProveedor de cateringSubway

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
116 W. Parkerville Rd, Desoto, TX
75115, Estados Unidos

Hours

Monday9:00 AM - 11:00 PM
Tuesday9:00 AM - 11:00 PM
Wednesday9:00 AM - 11:00 PM
Thursday9:00 AM - 11:00 PM
Friday9:00 AM - 10:00 PM
Saturday9:00 AM - 10:00 PM
Sunday9:00 AM - 10:00 PM

Reviews

3.8
257 reviews
5 stars
137
4 stars
42
3 stars
19
2 stars
8
1 star
51
  • VB
    Valarie Barnes
    May 19, 2026
    1.0
    I ordered a philly with double protein online. Picked my order up that sub was flat as pancake. It looked sloppy like that male employee just threw it together. He never makes the online order right the female workers are way better preparing online orders. They need to train him over or he needs to find another job
  • JR
    Jenny “Jenna” Ricardo
    May 15, 2026
    1.0
    First and last time going to this location. Flor was Very Rude and annoyed that she had to stop was she was doing to take my order-just cookies for my sons. Her attitude made it easy to walk out. Don’t waste your time here.
  • MW
    Mike Wilder
    Apr 9, 2026
    5.0
    Great service and clean!
  • CJ
    Chevy Johnson
    Mar 25, 2026
    1.0
    Asked to use a pen. A pen and was told “ehh no “
  • GM
    Guadalupe Mendoza
    Mar 12, 2026
    1.0
    I’m extremely frustrated with the experience I had with my to-go order at Subway. I placed an order that clearly said it would be ready at 9:35 AM. When I arrived to pick it up, the employee working there told me they had no order for me, even though I was showing her the confirmation on my phone. Instead of trying to look into what might have happened — because systems do fail sometimes — she simply turned around and continued doing whatever she was doing without trying to resolve the issue. When I asked if she was going to check where my order was, she told me there was nothing she could do. I ended up leaving the store with no food that I had already paid for. A couple of hours later, the same employee took my phone number from the order and texted me personally, saying the order had finally come through and that it showed up in their system at 10:30 AM. However, my confirmation clearly said 9:35 AM, which I had already shown her in the store. I asked for a refund, and two days later I still have not received it. I later found out that this employee is actually the store manager, Lorena. I have asked her multiple times for the contact information of an area director, supervisor, or someone above her, and she has refused to provide it. She claims I “didn’t want to be helped,” which is completely untrue — she seemed bothered the moment I asked her to check what happened with my order. The lack of professionalism here is unacceptable, especially from a manager. Taking my personal phone number from the order and texting me directly was also extremely inappropriate. This entire situation could have been handled much better, but instead I was left without my order, without a refund, and with no way to escalate the issue.

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Certified June 07, 2026Yext Knowledge Graph
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