I’m honestly pretty frustrated with this experience. From the moment I walked in, no one greeted me, acknowledged me, or even made eye contact with me. I stood there waiting, and it took about 10 minutes just to get a sandwich made.
The two ladies working were training a new employee, which I completely understand takes time, but the attitude and overall interaction between them was uncomfortable to watch. It felt like the frustration of the training was being brought into the customer experience.
I also asked for help with the app and earning points and got very little assistance. Then, after specifically asking for my sandwich to be toasted, I received a sandwich that was cold. At that point, it was pretty hard not to be annoyed.
I spent nearly $25 here. For that price, I don’t think expecting to be acknowledged, receive basic customer service, get some help when I ask for it, and have my food prepared the way I requested is asking too much.
I understand that everyone has bad days, but this was just one disappointment after another. I left feeling like my business really didn’t matter, and unfortunately, this is not an experience that makes me want to come back.