I was very disappointed with my recent order. I ordered a 10-piece boneless wing meal with 5 Lemon Pepper and 5 BBQ wings. Instead, I received Original Hot wings instead of the BBQ, and to make matters worse, there were only 9 wings in the box.
I called the store to let them know about the mistake, but the only response I got was that they were “going to look at the camera because they might’ve swapped the orders” and that someone would call me back.
I understand mistakes happen, but the lack of follow-up and poor customer service was more frustrating than the incorrect order itself. I expected someone to take ownership of the issue and make it right, but instead I was left with the wrong food and no resolution. Very disappointing experience.
ET
Evelyn Torres
Jun 28, 2026
i called 10 minutes before closing and they still accepted my order!! lady was so nice i definitely got everything i wanted and in time too. I would for sure buy again from the same location
DB
desiray barajas
Jun 13, 2026
This location is very busy so if you plan on getting an order through phone good luck you’ll be on hold for a while. Also the estimated time that the food will be ready add 20-30 min on it and if they forget something from you order add another 15.
CC
Chris Cardenas
Jun 10, 2026
Would not remake my order. ordered wings they put boneless wings. They said that they couldn’t fix the problem. Don’t come here. Don’t waste your time or money . Claudia did not want to help she just brushed it off.
We have always ordered from this location, and the food has always been great and fresh. Unfortunately, this time we were disappointed. We spent a lot of money only to receive food that looked like it had been recooked. They need to slow down and cook smaller batches to maintain freshness instead of reheating food.