The UPS Store

Reseñas

• DD

  Dana

  Aug 21, 2026
  1.0
  ETA after owner "response" : We love accountable business owners!!! You accepted money to provide a service that was not provided. Where is my package? This review was left AFTER reaching out to UPS directly and being told multiple times the package I DO NOT HAVE!!! has been delivered tracking shows it came through YOUR store! Negative stars, negative. Original Review: If I could give zero stars I would. It's crazy to me how people who can't ring a doorbell are permitted to drive commercial vehicles. Every single time I receive a UPS tracking number, I know it's going to come from this location, and I know I'm never going to receive it. This has happened enough times I've finally left a review! I literally work from home. If the incompetent drivers could RING A DOORBELL I wouldn't have multiple items I've paid for just out there in the ethers! Thank you so much UPS for quite literally not doing exactly what you're paid to do! It's fantastic!
• KW

  Kylar Watson

  Aug 19, 2026
  5.0
  Veronica was absolutely amazing! She was incredibly kind, professional, and helpful from start to finish. She went above and beyond to make sure everything was taken care of and made what could have been a stressful experience feel completely effortless. You can genuinely tell that she cares about helping people and takes pride in her work. UPS is lucky to have someone like Veronica on their team. 10/10 customer service—I truly appreciate her!
• HB

  Harley Byrne

  Aug 12, 2026
  5.0
  By far the best experience I’ve ever had at a printing and shipping store! David and the rest of the staff are incredibly helpful, friendly, and great at what they do. They make sure everything gets done quickly and efficiently, while still providing excellent customer service. Cannot recommend enough!
• CT

  Connor Thompson

  Jul 29, 2026
  5.0
  I recently came into this UPS location with an enormous amount of returns and was anxious about the return process and how long it would take. Veronica helped me with my returns and treated me with respect, kindness, and understanding. She did not make me feel like a burden for the returns and let me know she would be with me for the entire process and however long it took. I felt like a priority. We ended up blasting through it and all the credit goes to Veronica. This is the only location I use for my returns. Cedar Springs UPS is the best location for customer service and personalized experiences.
• MC

  Mark Campas

  Jul 24, 2026
  5.0
  I am so pleased with the ease of parking, the facility layout and cleanliness, all the services they offer and the expertise and professionalism of the customer service staff. I have been to the Cedar Springs location many times and find it to be my favorite. There is one man in particular I like to work with. His name is Drew and he couldn't be more courteous, friendly, helpfull and goes out of his way to make sure your needs are taken care of 100%. That is very rare. I highly recommend this store and location for all your needs!