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Heather Stashuk
Jul 9, 2025
Today, I called my Allstate agent Stanley Smith to cancel my renter's policy, and he answered the phone himself. Rather than taking 5 minutes to conduct the usual identity verification over the phone and to look up my account to assist me, he immediately instructed me to email him the info and tried to hang up on me. I expressed my concern that I was not getting the needed support, as I was locked out of my account and could not get the policy number. He played dumb and asked if I needed help finding his email address. When I reiterated my concerns, he made it clear he was not going to assist, so I hung up. Why are Allstate's agents getting so much more abrasive and less helpful than in years past? Glad I switched to Geico!
Over the past years, I had the pleasure of working with Stanley Smith as my home and auto insurance agent, and I couldn't be happier with the experience. From start to finish, Stanley proved himself to be a true professional in every sense of the word.
Stanley's cordial and friendly demeanor immediately put me at ease. Insurance can be a complex and scary topic, but Stanley's approachable nature made the process much easier. He took the time to listen to my concerns and answer all of my questions, making sure I understood the policies he was recommending.
I was also impressed by his knowledge of the insurance industry. It was clear from our first conversation that he was very well-versed in all aspects of home and auto insurance. This knowledge gave me confidence that I was getting the best coverage tailored to my specific needs.
Throughout the years, Stanley was incredibly helpful. He guided me through the various policy options, explained the pros and cons of each one, and helped me find the perfect balance between comprehensive coverage and affordability. His commitment to finding the best solutions for his clients is commendable.
Working with Stanley Smith as my home and auto insurance agent was a fantastic experience. His professionalism, cordiality, helpfulness, and extensive knowledge of the insurance industry make him a top-notch agent. I highly recommend Stanley to anyone in need of insurance services; you won't find a better advocate for your insurance needs. Thank you, Stanley, for your outstanding service!
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Deborah Cain
Feb 3, 2023
Stanley Smith’s agency provides professional and prompt service along with providing comparable rates to save you money. These are the qualities you’d want in an agency.
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Nancy Davis
Sep 27, 2021
I’ve been with Stanley for more than 20 yrs and he has helped me with everything from hail, to freeze, teenage drivers, and whatever else in between. Great service and response from him and his staff!!
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Ese Nosakhare
Aug 6, 2018
Stanley has carried our auto and home insurance for 6 years. He is kind, quick to respond. He has even called us after hours to check in or to answer any questions we have. We are truly grateful for his professionalism.