AR
Asanka Ruwan
Jul 2, 2026
This location’s printing service was very frustrating. I tried printing through Dropbox at least 15 times, but none of the attempts were successful because the Dropbox file list wasn’t refreshing. I asked the representative for help, but she simply told me to try again, even after I said that I had already tried multiple times. I tried again and it still didn’t work. Then I told her that again.
Eventually, the only way I was able to print was by emailing my document to the store’s FedEx email address, and the representative printed it from there.
When I asked why the printing system wasn’t working, I tried many times, she said she didn’t know and told me I should contact the software vendor and learn how it works myself. I found that response unhelpful and unprofessional. Overall, the customer service experience was disappointing.
The laminating service was fine, which is the only reason I’m giving this review 2 stars.