Cricket Wireless Authorized Retailer

Reseñas

• KA

  kofi amuzu

  Feb 26, 2026
  1.0
  Terrible and worse workers at this place , I had one of my numbers suspended due to a suspicious activity yesterday 2/25, I am the account holder and authorizer They allow a family member who doesn’t even know my pin to access my accounts and they went ahead and activated the number back and was able to remove the number from the family plan and to a different accounts without crickets calling for my consent. I am about to move my service from crickets. Does not right very unprofessional workers. Don’t you know guys can be sued for that. For 7 years been a customer is what you guys will do. I am done
• LD

  L D

  Nov 28, 2025
  1.0
  Absolute horror story. AVOID AT ALL COST. I went up here on 11/28/25 for the Black Friday sale and was told by a hispanic lady with glasses and terrible customer service if I go online then I could potentially get a cheaper deal rather than paying in shop. However when I went online and tried to complete my purchase the website TOOK MY MONEY and did not provide me with a email, confirmation #, a pin or anything. I tried to call and reach customer service but they told me they won't even let me talk to anyone without a "current cricket phone number" so I tried to tell this to the woman at the 4353 Gannon LN location in Dallas that I came from but she was declining my calls back to back until I spammed her then she got on the phone as if she wasn't doing that, then proceeded to tell me that it should've sent me something implying that im either falsifying the information im giving her or that she simply does not want to help because she's not actually listening but responding with the one and only line She can cognitively conjure. This representative gave horrible customer service and instead of just trying not to answer the phone even though I was just there and know the store isn't that busy how about trying to be honest and say you can't help but you can help me reach customer service on the Line. At least pretend that you care, its not anyones fault your there at that age. Will be reversing the transaction through my bank though lol. MetroPCS is right next door and their customer service picks up immediately 😂
• CB

  Catalina Bocanegra

  Apr 18, 2023
  5.0
  Mellissa was really nice & patient helping me set up my new phone she was amazing I recommend this place to anyone!
• TH

  Thelma Hall

  Oct 26, 2022
  1.0
  Worst service I ever had. If I didn't have WIFI in my home I would have never been able to use my phone. Even while at home i still was experiencing dropped calls, fading out calls, you name it i experienced it with cricket. Which was an IPHONE 11 worst phone I ever wasted my money on.
• DS

  donna soto

  Oct 13, 2018
  1.0
  We were at the texas state fair today and were offered two phones free no activation fee and kept same phone numbers for 80.00. Got home to see our card was charged 40 dollars for each phone. We will be calling and hope to fix this or we will be going back to our previous provider