NS
Natasha Stevenson
3 days ago
I’m extremely frustrated with the ongoing issues I’ve been experiencing with the Subway app. Not only do I have three gift cards with remaining balances that I’m unable to use, but I’ve also had numerous occasions where the app will not allow me to process a payment.
As a result, I’m either forced to pay full price without being able to take advantage of app-exclusive promotions, spend time repeatedly attempting to process my payment in hopes that it will eventually work, or take my business elsewhere because I simply cannot complete my order.
I have already tried troubleshooting the issue by updating the app, deleting it, and reinstalling it, but the problems continue. My fiancé has also experienced the same payment issues when attempting to place orders through his own Subway app, which makes me question whether this is a broader issue with the app.
This has become a significant inconvenience and is negatively affecting my overall customer experience. What is the point of offering app-exclusive coupons and promotions if customers cannot reliably use them? Additionally, having three gift cards with available balances that I cannot access or spend is unacceptable.
I genuinely enjoy Subway, but these recurring issues are making it increasingly difficult to justify continuing to use the app. If these problems are not resolved, I will likely stop using it altogether and take my business elsewhere.
I would appreciate a resolution to these ongoing payment issues, assistance with accessing and using my gift card balances, and an explanation of what is being done to prevent these problems from continuing. I would also appreciate a response regarding how Subway intends to address the inconvenience this has caused its customers.