WL
William Lux
Jul 22, 2026
I’ve been to countless Subway locations over the years, and while the food is usually consistent, the customer service often isn’t. That’s exactly why I felt compelled to write this review.
Maria is, without a doubt, one of the best employees I’ve ever encountered—not just at Subway, but in customer service as a whole. Every single time I walk through the door, she greets me with a genuine smile and makes me feel like my business truly matters. She has a way of making every customer feel welcome, and you can tell she genuinely takes pride in what she does.
It’s obvious that she’s constantly balancing multiple responsibilities, yet she never lets that affect the way she treats people. Her kindness, patience, and positive attitude are effortless, and those qualities are becoming harder and harder to find.
Maria mentioned that her manager, Carmen, is always willing to jump in and help whenever needed. Although I haven’t had the chance to meet Carmen myself, I think it says a lot about the leadership at this location. Great employees are often a reflection of the environment they’re working in.
The reason I keep coming back has very little to do with advertising or promotions. It’s because of people like Maria. She makes customers feel seen, appreciated, and genuinely welcome every single time. That’s something you can’t teach, and it’s something you can’t replace.
I truly hope Maria gets the recognition she deserves. Employees like her are rare, and they make a much bigger difference than they probably realize. She represents your company in the best way possible, and I hope both she and Carmen know how much their hard work is appreciated.