Subway

Reseñas

• CG

  Chad Gonzales

  Jun 9, 2026
  5.0
  I just want to bring awareness to a situation I witnessed while waiting in line tonight. There was a young employee making sandwiches while another employee was cleaning the lobby. A customer wearing a hijab repeatedly asked for extra vegetables and extra sauce. As the young employee followed her requests, she began making rude comments, raising her voice, and becoming increasingly disrespectful toward him. It was obvious he was embarrassed and uncomfortable. At one point, a lady employee stepped in to help finish the order because the situation had become so unfair. The customer then complained that her sandwich was "squished and a mess," despite the fact that she had requested so many extra toppings and sauces. The lady employee calmly explained that the sandwich was made according to her requests and that there was no reason to treat someone so poorly for doing their job. The customer continued to target the young employee, and that’s when the lady staff member defended him, explaining that he was new and doing his best. She also made it clear that there was no reason for anyone to be spoken to that way. When the customer demanded a remake, the employee politely declined, stating that she would not remake the sandwich while someone was actively humiliating a worker who was simply trying his best. The customer then demanded the employee's name and became upset when it wasn't provided. I'm sorry, but no employee especially a minor is obligated to give their personal information to an angry customer. Even after all of the disrespect, the employee remained professional, polite, and smiling. She continued to say "have an amazing night" and treated the customer with kindness. That is what good customer service looks like. As soon as the customer left, everyone in line had something to say about what had happened, and the overwhelming opinion was the same her behavior was completely unacceptable. These employees were young people doing their jobs, trying their best, and they deserved patience and respect. No matter how frustrated you are, there is never a reason to humiliate, belittle, or pick on someone especially a minor. Be kind. You never know what someone is going through, and everyone deserves to be treated with basic human decency.
• MK

  manoj k

  Jun 1, 2026
  1.0
  Ordered a spicy nacho chicken and got the turkey in my sub instead of chicken and I didn’t wanna ask him back cause he was already frustrated about toasting my sub.
• IH

  Izerela Hall

  May 3, 2026
  5.0
  I’m giving these girls five stars for their patience, professionalism, and how well they handled a very difficult and disrespectful customer. While I was in line, the customer ahead of me started by saying she only wanted one sandwich, but that quickly turned into five, holding up the entire line. As one employee (a shorter girl with glasses) was making the sandwiches, the customer began speaking to her in a very rude and disrespectful tone. You could clearly see it catch the other employee off guard, who was putting bread away at the time. She immediately stepped in to help, taking over some of the sandwiches and supporting her coworker. It was obvious she wasn’t going to let her coworker be treated that way, but she still stayed calm and professional. The customer continued to make things more difficult by constantly adding more items and changing what she wanted, piling on vegetables and then suddenly asking for avocado in an aggressive way. Despite this, both employees stayed patient and kept working efficiently. When it was my turn, the employee (I believe her name was Maddy or Madison) greeted me with a smile and helped me right away, even while still managing the situation with the other customer. She stayed polite, focused, and respectful the entire time. After finishing the customer’s order, Maddy clearly asked if she wanted chips, drinks, or cookies, and even repeated the order back to confirm. The customer had multiple chips on the counter but never asked for drinks. Moments later, she rudely demanded to know where her drinks were. Maddy calmly explained that she hadn’t ordered any, while still keeping a smile and professional attitude. The situation didn’t end there the customer continued complaining, slamming items around, and speaking disrespectfully, even in front of her daughter which is crazy how would you feel if your kid was being treated in that way? At one point, it even looked like she took a picture of the employees, which was completely unnecessary and inappropriate. Despite everything, both employees handled the situation with patience, teamwork, and maturity. You can tell they’re young, but they stayed composed under pressure and continued to treat everyone with respect. It was honestly shocking to see how poorly the customer behaved, but these girls handled it incredibly well and deserve recognition for their hard work. (I’m sorry if your name wasn’t “Maddy” I think I heard your coworker say your name when she was asking you a question” Good job girls!
• NM

  Nathaniel Mendez

  Mar 1, 2026
  5.0
  I just have to say, Maddy is my favorite! She is always so sweet, nice, kind, and incredibly well-mannered. Every sandwich she makes is fresh, perfectly put together, and served with kindness and good customer service. It’s rare to come across someone who consistently goes above and beyond the way she does. She makes every visit a great experience, and that’s why she’s my favorite. 5 stars all the way!
• AD

  Aaron Decker

  Feb 26, 2026
  1.0
  Geez. Stopped today around 2 pm. Almost walked out because the two employees behind the counter are busy doing other stuff for almost 10 minutes. Got my sandwich and came home. Took a few bites and there was something awfully rancid tasting. Entire sandwich in the trash. So far haven’t gotten sick.