Subway

Reseñas

• KR

  Kyle R

  Sep 27, 2026
  1.0
  Terrible customer service at the Crandall Subway. My online order was already 20 minutes late, and even though I had been standing there longer than customers walking in after me, Marcy refused to make it because she said store policy is to serve the line first. Unfortunately, every time we come to this location it’s a bad experience. It’s consistently understaffed, slow, and poorly managed. Save yourself the frustration and go somewhere else. Trust all the 1-star reviews and stay away.
• JG

  James Gregorio

  Sep 12, 2026
  1.0
  ⭐ 1/5 — Worst Customer Service Recently placed an online order at the Subway in Crandall. The order clearly showed exactly how the sandwich was supposed to be made, yet when I got home, it was completely wrong and not made to the specifications on the order. I called the store to address the problem, and the customer service was even worse. Instead of answering professionally with something like, “Thank you for calling Subway, how can I help you?” I basically got, “Hello? Are you there?” The attitude that followed was rude, dismissive, and completely unprofessional. Then, after THEY messed up my order, I was told to “slow down” while I was trying to explain what was wrong. Maybe instead of telling an upset customer to slow down, take a moment to listen, look at the online order, acknowledge the mistake, and figure out how to make it right. Mistakes happen. I understand that. What earns the one-star review is how you treat the customer after the mistake happens. Terrible experience, terrible customer service, and absolutely no accountability. Based on my experience, I would not recommend this location and will not be returning.
• JN

  Joshua Neal

  Sep 3, 2026
  2.0
  Hate that it's at a Walmart. Service was terrible I was in line behind a guy that forgot his phone so he went all the way to his car and they left me waiting on that guy to come back to finish his order before taking mine. Which is ridiculous when you are on your lunch break and want to sit down and relax to enjoy your food. And the food well its subway I shouldn't have expected much. Jersey Mike's is the way to go if you want a quick sandwich for lunch unfortunately there wasn't one close by
• IS

  Interlocked Solutions

  Jun 29, 2026
  2.0
  Had a bad experience with them 2 years ago, we needed something delivered and decided to try them again. Big mistake. Did not make the food correctly - added salt to the sandwich that did not ask for it and sent the wrong kinds of cookies than what was ordered. Additionally, and what ended up being the biggest problem for some reason is they did not give us one of the drinks we requested. When I pointed it out to the Door Dash driver, he said he would go back and get it and bring it to us. When he never did, I gave a rating of the delivery as requested by Subway, advised them of the problem with the salt and the drink (ignored the cookies, because, in the end they didn't matter - at least we got the right number - though they should have been the right flavor) and the website gave me a pop up to call the store, which I did. The guy who answered was rude, constantly talked over me when I was trying to explain what was going on, and then said it isn't his job to make sure the order is right, it's the Door Dash driver's and I needed to call Door Dash. I asked for info on how to contact them and he continued to talk rudely over me. It took 3 times of trying to ask how to get hold of Door Dash (since we order from the Subway website, not through Door Dash) and he eventually told ME not to be rude - and eventually said "he didn't know, it's not his job, and all he does is make the sandwiches." Well, if all he does is make sandwiches, he didn't make the sandwiches very well either and needs to be RETRAINED and also get some customer service training as well because one of the sandwiches was drowned in salt and we didn't ask for any salt and his customer service attitude needs a big adjustment. No one is willing to step up and get us the missing Pepsi - which is ridiculous. No one was willing to refund the price of the Pepsi to make it right financially - again ridiculous. Door Dash won't answer the phone, the driver isn't willing to fix the problem, the store isn't willing to fix the problem. We weren't ever going to use them again - and we thought maybe after all this time things were better... maybe just maybe it would work out... but this clinched it... NEVER AGAIN WILL WE USE SUBWAY - EVER.
• GH

  Giovanni Hernandez

  Jun 8, 2026
  1.0
  This place says it closes at 10pm I am here at 9:32pm and they say they are closed already. Sign should be changed to reflect closing hours.