I had a frustrating experience at this Subway location tonight regarding one of their promotions. They were advertising a 'Buy a foot-long, get the second at 50% off' offer, so I ordered four foot-long sandwiches. When I checked my receipt, I realized I only received the discount on one sandwich instead of two.
When I asked why, the staff member informed me that the promotion is limited to 'one per order.' There was no clear disclaimer on the printed advertisement stating this restriction. Furthermore, she could have easily suggested that I split my purchase into two separate transactions so I could take full advantage of the deal for my family.
While the monetary difference was only $4, the lack of transparency and proactive customer service left a much bigger impression. It’s unfortunate that a small breakdown in communication cost them a loyal customer's trust.
LA
Louis Aguilar
Feb 7, 2024
1.0
They always make me wait even though I order online. They tell me that the order will be ready at a certain time and it never is ready.
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Certificado el 27 de septiembre de 2026Yext Knowledge Graph
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