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Ashleigh davis
Aug 29, 2026
Subway by Walmart I have the employees name I am referring to.
I am currently trying to reach someone in management. I have already emailed Subway and have been calling the Midway location using the number I was given for Luis. Until I receive a call back and someone addresses this situation, I will continue sharing my experience publicly. I have also submitted the situation to GrizzGrizzy's Hood Newsl I wanted was a refund and acknowledgment of what happened. It really was that simple.
If a manager sees this post, you should already have my email with the full details of the situation. I have also attached photos of what I pulled out of my food. I pulled it completely out while still at the store. One of the pieces actually cut the back of my mouth, so understandably, I am not pleased.
I am simply asking for someone in management to contact me and properly address what happened.
The following is the email summited and photos
Hello,
I am contacting you because I had a very serious issue with a sandwich I purchased from your store. I found a pieces of metal in my sandwich, and it actually cut my mouth. I have no way of knowing whether I may have swallowed any of it.
I purchased a 6-inch sandwich, two cookies, and a medium drink. I still have half of the sandwich and one cookie because I stopped eating after finding the metal. I intentionally stopped eating the food because I did not want anyone to think I was simply trying to get free food. I am willing to preserve the remaining food and provide it if you need it for inspection.
After this happened, I went back to the store because I simply wanted a refund. Instead of handling the situation professionally, I felt like I was belittled and verbally pushed out of the store. I was offered another sandwich, but under the circumstances, I did not want a replacement. I had just found metal in the food I was eating, so understandably, I wanted my money back not another sandwich.
I was given a phone number for someone named Luis and have repeatedly tried calling, but I have not been able to reach him. I also spent approximately an hour trying to get through to the store without receiving an answer. At this point, the most frustrating part is that I have simply been unable to get anyone to acknowledge the seriousness of what happened or even provide a basic resolution.
I did not receive a paper receipt, but I paid using my phone number/account information and the purchase is also reflected in my mobile banking records, so I can provide proof of purchase.
I am not someone who looks for reasons to sue or make a situation bigger than it needs to be. I am asking for something very simple: I want someone to acknowledge that finding metal in a sandwich is unacceptable, acknowledge that I was not treated appropriately when I tried to report it, and help resolve this matter.
I am also concerned about how the metal ended up in the food in the first place. Whether it came from a tray, preparation equipment, a mixer, or another part of the food preparation process, something clearly went wrong. Food containing metal is a serious safety issue and should not happen.
I am giving Subway the opportunity to address this directly. If I continue to receive no response, I will have to consider escalating the matter through other channels, including contacting local media and exploring my legal options. I would much rather have this resolved directly with Subway.
Please have someone contact me and acknowledge receipt of this complaint. I need to know that this incident has been heard and is being taken seriously.
Thank you