Just went in to the Caldwell subway to order some lunch and was greeted by the worst customer service I've ever received. There were two women working and I heard both of them say, "Of course someone would come in right now, it happens every time." I could see they were working on a big order and were very rude about making my sandwich. Then they were joking around with each other but were mean to customers. If you act like that when you are busy to your customers then you need to get out of customer service completely. I don't care how busy you are you never talk to a customer like that! I would have understood if they communicated that they were busy at the moment and it was going to take a few minutes to get to me. But no they were rude the second I walked in. Both of you should be fired and replaced with someone who can be nicer to customers. I was going to eat my lunch inside but due to their rudeness, I got takeout instead.
SC
Sam Calzada
Feb 10, 2026
4.0
Food and service was fine, but none of the employees were wearing hairnets..don’t know if maybe it’s not required, but they did have long hair…
CG
Crystal Gonzalez
Feb 9, 2022
1.0
Went in last night to grab a sandwich. Very rude! Did not acknowledge that we entered and were right in front of the guy in the register until my boyfriend said “hello how are you doing today”. He responded not looking up. Never again! Need to be trained for customer service!
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