IM
Ivan Medrano
Aug 16, 2026
Very disappointing experience at this Wingstop location in Buda.
I placed and paid for an online carryout order for $66.76, and the app gave us a pickup time between 9:58 PM and 10:03 PM. When we arrived, the order was not ready. We were told they had a lot of orders and that it would be another 20 minutes.
Unfortunately, more than two hours passed and our order was still not ready. We eventually spoke with the manager, and the solution suggested was to simply give us a refund.
I completely understand that a restaurant can get busy, especially on a Saturday night. But if the kitchen is more than two hours behind, the online ordering system should not continue giving customers unrealistic pickup times.
Waiting more than two hours for a prepaid carryout order is unacceptable. I hope management takes this seriously and improves how online orders and estimated pickup times are handled.
DS
dayci saucedo
Aug 16, 2026
Very disappointing experience. I waited 3 hours for my order, and when I finally checked, my food still wasn’t ready. I understand that restaurants can get busy, but waiting three hours and never receiving my order is unacceptable. Very poor service and communication. I definitely expected much better from Wingstop.
LM
Linda Martinez
Aug 15, 2026
Worst wing stop I’ve been to! Made us wait 2 hrs for our food and we asked for a refund and they said they couldn’t?? So unprofessional
BM
Brenden Mckinley
Aug 9, 2026
Staff is amazing Marilyn went out of her way to help me from being unalived by my girlfriend for getting the wrong order of it wasn’t for her I wouldn’t be here to write this review
EZ
Esther Zavala
Aug 1, 2026
Muy limpio y amables todo muy rico mi favorito mango habanero.