Ordered delivery from Wingstop and spent $58.03. Our 15-piece meal was supposed to have 10 Hot Honey wings and 5 Plain wings. We only received 5 Hot Honey wings, so the order was short 5 wings.
We called the restaurant right away and instead of simply fixing the mistake, we got transferred around to different “managers.” Then they told us we needed to bring the box back to the restaurant.
The whole reason we ordered DELIVERY was so we didn’t have to drive to the restaurant. I shouldn’t have to get in my car and bring a box back because the restaurant forgot to put 5 wings in my order.
Mistakes happen. What bothered me more was how poorly they handled it afterward. A simple refund for the missing wings or having the missing food delivered would have resolved the situation.
Very disappointing customer service.
NA
Nicholas Alexander
Sep 6, 2026
1.0
Got my order wrong
AT
April Thompson
Aug 5, 2026
5.0
Today I was very pleased with my experience came in around lunch time and I was worried I would have to wait for a while being the fact that I just walked in and ordered but to my surprise I got in and out in a timely manner food was hot and fresh and came out quick service was great and staff was very nice I'm very impressed great job wingstop
JH
Jay H.
Jul 3, 2026
1.0
The wife likes it l, I'll have a peanut butter and jelly instead.
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Certificado el 11 de octubre de 2026Yext Knowledge Graph
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