TS
Tandeka Scott
Sep 12, 2026
I have always LOVED Wingstop....hat is until I ordered from this location. I had a revival that I had to drive out of town & when I made it back in town, it was midnight & I needed to get my children fed & in the bed, so I ordered online for a delivery order. I have instructions for the delivery guy to knock & when he came, as he passed by me, I told him AGAIN to knock on the door. He said okay & STILL placed my order on the ground. When I got to my door, I noticed the bag there & it was opened. Though I ordered 27 wings, there were only 14 wings in my order, so my children ate & were still hungry because it wasn't enough for them.
Being that Wingstop has already closed by then, I waited until the next day to call them. The first time I called, as soon as I began to speak a young lady cut me off (after asking how could she help me), them placed me on hold for about 5 minutes. When the "manager" got on, he told me I would have to call Door Dash, even though I made the order directly through Wingstop's site, in order to get the matter resolved. Door Dash informed me that since it was made through the merchant I would have to call them back. I did & asked for the manager & the same guy got on the phone. He first asked if I wanted a remake on the order or a refund. I said I would take the reorder. He placed me on hold (mind you, I had been placed on hold SEVERAL times & remained patient & kind), then came back & told me that his manager (but I asked for the manager & he got on the line both times I asked for & supposedly spoke with the "manager") said since my kids ate the food, they cannot do anything about it. I explained to them that I had not eaten because there was not enough for my children & I (the site said it could feed 4 people) & he replied with, "I guess the only thing I can say is the next time, don't allow your children to eat the food". I'm guessing I was supposed to be an unfit parent & allow my children to starve after getting out of church.
I thought it was very rude & did not exemplify customer service in any way, especially since giving me the wrong information & placing me on hold SEVERAL times, resulting in me being consequences for what the Door Dasher did (even the Door Dash representative stated it was the fault of the Dasher, before informing me of what to do). I just believe it could have been handled more professionally & considering the mannerism in which I spoke with them & the patience that I had with them, it should have been reciprocated, instead of being so dismissive & inconsiderate. I only put 1 star because I had to put something, but I do not believe I will go back to this location. I cannot fault all locations for this (I have NEVER had an issue like this with any other Wingstop or have been to any other location that was rude & dismissive such as this before). This was very disheartening.