The UPS Store

Reviews

• CR

  Cindy Reed

  1 day ago
  5.0
  The customer service was top notch, primarily Aedon. 5:00pm with 7 people in line, all needing special assistance and he handled it with professionalism and accuracy and positivity. Add in 5 people using the kiosk for Amazon returns - he was still engaging. He deserves a raise! This specific location is always good and it’s the staff.
• CL

  Chris St. Louis

  Jun 9, 2026
  5.0
  Fantastic store and customer service everytime I come here. Great energy and easy in and out. Good pricing too.
• AU

  Adela Uribe

  May 25, 2026
  5.0
  I had a complicated printing and shipping order at this UPS Store, and while there were a few hiccups along the way, the way the team handled everything truly impressed me. The associate who originally helped me was incredibly friendly, positive, and eager to help with a very detailed order. I later realized she was new and this was likely her first complicated project of this kind. Unfortunately, some details were missed during a shift change, and when I returned Friday evening my order was incomplete and a bit disorganized. What stood out to me was how the team stepped up from there. Shannon, Oscar, and Aedon were all extremely patient, empathetic, and solution-oriented. Oscar immediately understood the tight timeline I was working under, Shannon worked hard over the weekend to make sure everything was completed correctly and on time, and Aedon continued to provide excellent customer service when I returned Sunday to finalize shipping. It was honestly refreshing to see a neighborhood UPS Store willing to take on the pressure with me instead of passing the problem along. Mistakes can happen anywhere, but great customer service is how a business responds — and this team absolutely delivered. Thank you all again!
• LM

  lec mark

  May 23, 2026
  5.0
  Wow! Aiden and the other employees are the BEST! Have been there a couple of times and so has our family member. Consistent, diligent, caring, thoughtful care to make sure things are mailed right and over the top personal skills! Thank you for such an incredible team!! Their team helps each other as well and they are so efficient! Incredible team work modeled and utmost encouragement and attention to detail as well as they think outside the box!! They move through the lines quickly which is remarkable. Thank you!! 🌹
• KS

  Kari spitzack

  May 22, 2026
  5.0
  Oscar was unbelievable, I have never experienced service like he provided, I am 70 years old and have worked in customer service for over 50 years (not to mention the amount of stores I have been in), and I have finally met someone who defines the the true meaning of 5star customer service! Thank you Oscar for assisting me, you are amazing! .