Subway

Reseñas

• GS

  Gio Servello

  1 day ago
  1.0
  I am one to ever leave a review, however this experience warrants it for the sheer lack of accountability within this location. I placed a mobile order for a sub and showed up around the time it said it would be ready. The employee stated that the mobile ordering was not working and there was nothing he could do about the food. He kept stating over and over again that he could not make mobile orders without the receipt from the printer that was not working. I showed him my receipt from my email with the food and payment proof to which he stated that he did not care and he has to follow protocol to not make food without the slip from the printer. Another gentlemen showed up with the same issue as myself, but he was supposed to be served at noon. They knew the printer was a known issue beforehand and still accepted mobile ordering anyways. The individual restaurant can shut off mobile ordering if it is a known issue of not working. The gentleman continued to serve other customers while I (and others included) took a backseat to have the manager solve the issue “who was supposed to be there in five minutes (spoiler alert: she was not there in five minutes!).” At this point, us customers waiting were continued to be made to feel like we were idiots after presenting our receipts and having our orders refused to be made. This has continued on for a period of thirty to forty five minutes. I told the gentleman that I have waited long enough for a sandwich that I could have gone to a local chain for and be served in 1/4 of the time. Gentleman still said that he could not process the order after being shown the receipt once again until his manager called back after thirty plus minutes. She told him to make the sandwich and go forth. Imagine how much easier this could have been is she given him that directive to begin with! My sandwich was made within three minutes and I was out the door. The fun doesn’t stop there. I decided to drop and leave a feedback to customer support on Subways website to hopefully have this addressed further for not only myself but the several other reviewers that have posted in the last 15 hours of the same exact experience I had. Corporate shoved me back a generic damage control response instead of addressing the issue at hand. “ I have shared your feedback with my team to help improve our service and create the best possible experience for our guests. Employee did call manager and manager said she was on her way to the store as they were having issues with receipts not printing. Our sincere apologies for your inconvenience.” They proceeded to close the case without addressing the customer complaint or calling me to discuss the matter. My general concern is the lack of accountability at this location. I do not fault the gentleman last night who was running the show by himself. He does not have authority to make and resolve decisions for customer service. Why wouldn’t there be a shift lead on to discuss this? Why wouldn’t they close mobile ordering? Why would they saw that the manager would be there in five minutes yet did not arrive at all? Why would they treat their customers who are providing them with business customer service? My point is if you want to be made to feel like an idiot and be put on a back burner when they have your money tied up in the mobile app since you paid beforehand handcuffing you to the store waiting for a response, then this place is for you. If you want to reach out to the regional customer service through the subway website and not receive assistance with this location, then this experience is for you. Highly recommend avoiding this location and finding another subway. This has been by far the worst experience I ever had at a restaurant in general.
• YB

  Yana B

  2 days ago
  1.0
  The app indicated my order was "Ready," but upon arriving 20 minutes later, it had not been started. There was a line of three people ahead of me, and the staff experienced system issues that prevented them from preparing the food until the manager arrived to print the receipt. In total, it took over an hour from the time of placement to receive the order. The process required a lot of back-and-forth clarification with the staff just to get the items already paid for. Furthermore, no apology, excuse, or compensation was offered by the staff or the manager for the severe delay. Needs better system reliability and staff training.
• DF

  Danny Fast

  2 days ago
  1.0
  In my opinion, the experience here was an absolute circus. We arrived when our order was scheduled to be ready, but the employee on shift seemed to have no clue how to use their own mobile ordering system. This left my wife, myself, and two other customers completely stranded waiting for answers. We wasted over 30 minutes of our lives waiting for management to show up. When the manager finally arrived to fix the mess, she didn't even offer a basic apology for the massive wait. In my experience, there is a complete lack of accountability and training at this location.
• RK

  Raj kumar

  3 days ago
  1.0
  Recently order 2 footlong from this place and service was worst. They just have one employee and he was not adding the add-ons which were added online. By the time i took the sandwich home it was all over the place. Worst customer service.
• KS

  Kristin Shelton

  Sep 25, 2026
  2.0
  I rarely get the chips and drink when I order a combo from a delivery service. When I call the store, no one answers.