DHL Express Punto de Venta

Reseñas

• CC

  Charles C

  May 1, 2026
  1.0
  I dropped off a package in Round Rock to ship overseas. The attendants there required me to open my packages so they could "inspect" them. They sealed them with tamper evident tape. This was weird but I've not shipped international before and didn't think much more about it. The following day I received a phone call from someone claiming to be from DHL and they wanted the code to the lock on my box so they could "inspect" it again before going on the airplane. They claim this to be a requirement. I informed them that I do not have clearance to release that information over the phone. I contacted my internal company contact that works with DHL to ask for clearance to give DHL the code and if this was a legitimate request. His DHL contact replied back that the package had already left and was in Hong Kong, no issues reported. The following the day the package shows back up at my office. To make this worse, this was one part of a two part package, the other one was sent on. If I weren't required to use DHL by my company, I would never use them again.
• SC

  Sunny Chiu

  Jan 28, 2026
  5.0
  Vey close to airport. Very friendly service overall to explain the differences in between the shipping options! Nice one to get things done efficiently. Shipping before taking a flight, this is a good service office to get things done!
• AL

  Anusha Lankela

  Jan 6, 2026
  1.0
  DHL marked my package as “delivered,” but it was delivered to the wrong location and I never received it. I opened a case and still have no real response or resolution. This was time-sensitive for an event at my home, and DHL’s lack of accountability has been extremely frustrating. I do not recommend using DHL if your delivery actually matters.
• CM

  Canine Mastery

  Nov 19, 2021
  1.0
  The only reason I’m giving one star is because I have to give something. Zero stars isn’t an option. My package has been delayed for days. I’ve been repeatedly told that it would be delivered same day or next day and it hasn’t. I made sure delivery instructions allowed for no signature and said to leave the package at our gate, and instead of doing that I received a message that the delivery was attempted but no one was home. . . Which is a blatant lie because I have security cameras, so no delivery was ever attempted AND I was also home all day as well. I have been lied to by staff saying the driver was contacted and delivery would be made that same day by 5 pm. I was also told I would receive a call back from a supervisor which I haven’t received. The representatives hang up on you and lie to you to just get you off the phone and don’t even attempt to resolve the issue. DHL has some of the worst customer service I have ever experienced in my life.