I could give it zero stars if I could. We have been coming here for years and this is the last straw. The experience was just awful. Me and my husband when in to see if we could get a deal to upgrade my phone, only to have a rude and snarky worker be annoyed at our presence. We asked for help, and she was "Oh I'm busy," Message received (albiet in a rude way) so we kindly gave her space, and as we waited and browsed as she helped another person, out of nowhere while we weren't even looking, she asked me rudely: "so what phone do you need?" I was appalled at the tone, but gave her the benefit of the doubt and proceeded with my questions that we came in for. "What can I do to upgrade my phone?" Lady said: "I don't know and we don't have that phone anyway :/ ," She didn't care to help us, or to lead us anywhere else that CAN help us. She was so bothered by us being there, and was so unfriendly and unhelpful. We were so disappointed by the rude nature of her attitude, she was just so disrespectful. We walked out and my husband gave her a comment to her face about the shameful customer service we just received.
Horrible service, don't even waste your time here. Go online and order your stuff better, they don't even know their stuff at other stores. If they don't know how to help or do their jobs, they're very rude and they treat you like a disease, like this lady did. So overall, don't waste your time. Cricket, you've really gone downhill with your stores. Very disappointing.