AG
Andrew Gallatin
Apr 20, 2026
I had a home Insurance policy for a home we renovated and eventually sold. I emailed my agent, Ethan Babcock, and notified him the policy needed to be canceled as a result of the home sale. I'm still waiting for a response to my email (10 days and counting). Since I didn't get a response, call the agency directly and asked the policy be canceled and the the person that assisted me told me it was done, but could not give me an expectation of when I would see the refund check. I waited a week but did not receive any notice the policy was cancelled, so I contacted the insurer directly and found out the policy was still active. I terminated the policy with the insurer directly. I attempted to contact the agent by phone again (email did not work) but was not able to speak with a human to discuss the issue. So, leaving a review seems to be the only way to express my unhappiness with their service.
Jasmine helped me get my renters policy in order. If you need answers to your questions, Jasmine is the best help!
Jasmine was amazing, she helped me get a quote and answered all my questions.
KK
Klynn Kiihn
Mar 10, 2026
Jasmine was kind and helped me in the office with my identity theft protection.
I want to give a very big thankyou to Phillip @ Cody Long Agency, he literally made my day on explaining everything to me about my policy. I am very pleased to have him on the team to take care of my insurance needs. Again thank you so much Phillip!!!