said anything and everything I wanted to hear to get me to switch. never shoulda switched. money hungry and very poor communication
MK
Michael Kearns
Jul 27, 2026
Terrible office to do business with. Choose the other 2 Alstate options before this agency. Absolutely horrible customer service. Cody never calls back when asked to speak to him directly. Overall poor service.
Anahis was so helpful is explaining our policy, she’s the agent to go to!
AG
Andrew Gallatin
Apr 20, 2026
I had a home Insurance policy for a home we renovated and eventually sold. I emailed my agent, Ethan Babcock, and notified him the policy needed to be canceled as a result of the home sale. I'm still waiting for a response to my email (10 days and counting). Since I didn't get a response, call the agency directly and asked the policy be canceled and the the person that assisted me told me it was done, but could not give me an expectation of when I would see the refund check. I waited a week but did not receive any notice the policy was cancelled, so I contacted the insurer directly and found out the policy was still active. I terminated the policy with the insurer directly. I attempted to contact the agent by phone again (email did not work) but was not able to speak with a human to discuss the issue. So, leaving a review seems to be the only way to express my unhappiness with their service.
Jasmine helped me get my renters policy in order. If you need answers to your questions, Jasmine is the best help!