JY
joshua young
Sep 6, 2026
I understand being busy, but my online order wasn’t ready for 30 min after the app told me it would be done. I had groceries in the car and my kids were going nuts. The whole point of the app is to save me and my family time. App orders need priority just as much as the customer in front of you.
AP
ashvin patel
Aug 24, 2026
Excellent Customer service, neat and Clean.
SO
Spencer Overstreet
Aug 22, 2026
Very friendly staff, food was good and fresh
MM
Matthew Macagno
Aug 11, 2026
Very skimpy in veggie portions even when requesting double. Food order for pickup with subway app never ready on time. Staff ignoring me instead of asking what I need. Cleanliness is fine.
CH
Coach Bradley Hicks
Jul 23, 2026
*AVOID* This I was genuinely shocked by the experience. The culture under the new franchise ownership has completely changed what used to be an enjoyable Subway visit. The portions have become so small that I had to ask for enough spinach just to cover the bottom of my salad bowl. When I politely requested a little more, I was met with a rude and dismissive response.
Great customer service and treating guests with kindness cost nothing. Unfortunately, this experience left us feeling unwelcome, and because of it, we will no longer be visiting the Port Royal Subway. I hope management takes customer feedback seriously and works to restore the quality and hospitality that once made this location worth visiting.