I refuse to ever go back to this Subway after this experience.
After picking up our order, we realized we had been given the wrong order. We had ordered **three sandwiches**, but were only given **two**. We returned to the store with the order we had been given and politely asked for our correct order to be remade.
Instead of apologizing or trying to resolve the issue, the gentleman behind the counter repeatedly questioned us, argued with us, and insisted that he had given us the correct order. He eventually said that someone else must have gotten our order and that they would bring it back. He even called them to ask them to bring it back.
We explained that we were absolutely **not going to eat food that had left the restaurant, been sitting at someone else's home, and then been brought back more than 45 minutes later**. At that point, it appeared that the plan was to give those sandwiches to the customer who originally ordered them—even though the food had already been out of the restaurant for an extended period of time.
The entire situation was unacceptable. Mistakes happen, but the way this was handled was the bigger issue. There was **no apology, no accountability, and no effort to make the situation right**.
This was an awful customer service experience, and I will never set foot in this Subway again.