LT
Lucy Tolliver
Jun 28, 2026
What a joke! This location hires the worst people for customer service. It’s like it’s mission, a part of the training to push people away, and never want to come any near this business. Josh is a prime example of this
NN
Nikki Newman
Jun 2, 2026
This places a joke I went in this morning and the lady at the gas side had to go and get the guy out from the back to get my order. I mean it's a restaurant right you feel like you're bothering that person to order food and then like literally he put four thin pieces of the ham on my 12-inch flatbread again I felt like I was bothering him to toast it when I got to my house which is like 3 minutes away it was so hard and cold of course I didn't eat it and of course I'm out the money. I don't know what's going on with customer service but this was the worst of the worst.
AM
Audrey Montgomery
May 7, 2026
If I could rate 0 stars I would. So rude and unprofessional. Go literally anywhere else.
My girlfriend and I stopped by this location to pick up some protein bowls for dinner. Upon arriving at the counter, the lady behind it was really preoccupied with her Nintendo Switch, so I immediately thought this could be a problem. The lady eventually came over to us and took our orders. As she was making our orders, on more than one occasion she stopped in the middle of preparing them to wait on other customers in the building with non-related Subway or food issues. Note: This location is in a truck stop. All in all, it took at least 20-30 minutes total to be waited on and get our food prepared. When we got to the payment part, I presented her with two Subway gift cards to pay for the order. This immediately confused her; she ran one card through, and this confused her more. She called for a regular Pilot truck stop employee multiple times to come assist her; this took yet another 20 minutes. The woman finally came over, and they discussed several things for a good while and finally came to a verdict that they didn't accept Subway gift cards as payment and could only load Subway gift cards. The end result was my girlfriend and I left the location with no food after an hour or more of waiting and issues. We ended up going across town to another subway location where we managed to get our order and pay for it with no problem. I would NOT recommend going to this location under any circumstance.
MW
Mumbo Weems
Apr 14, 2026
I pulled up starving at this 24 hour location in Laverne TN in the Pilot gas station. Not only were they closed... They were closed for the night.! How is this possible? Plan B???