The UPS Store

Reseñas

• DG

  Do Good

  1 day ago
  4.0
  Fast, efficient, Fair & Reasonable Prices. Management is nice. Employees could learn to be nicer, but they are fast.
• JJ

  Joshua

  4 days ago
  3.0
  I came there twice in need of a notary and both instances I arrived the notary was not there. I kind of want a Notary's shift. Monday-Friday 10-4!
• CB

  Chris Braden

  May 26, 2026
  5.0
  Went to the UPS Store in Hardin Valley by Dunkin' to get a document notarized. Had an 11am appointment but was told I could go earlier and possibly be seen earlier. It was quite busy as expected for the day after a holiday. The associate sat me down and we got the document taken care of while she still verbally assisted others. I was in and out in less than 20 minutes. I didn't get her name though unfortunately and cant read the signature due to the stamp, but if you go to the UPS Store today or any other retail/government place, be patient and kind. The store was clean and organized also.
• EM

  Ernie Mitch

  Apr 13, 2026
  2.0
  I came into this UPS Store about 15 minutes before closing with two items: an Amazon return and a uniquely shaped package I needed help sending. I was polite and simply asked a few questions about the best way to handle both. Unfortunately, the employee assisting me (wearing a black hat with an Umbreon on it) was extremely unhelpful. When I asked questions, he would mostly just stare at me or mumble responses without explaining anything. At one point, he tried to charge me for what should have been a free Amazon return, without clearly explaining why. I didn’t initially have the QR code and didn’t realize I needed to complete the return differently. Instead of simply telling me that, he offered no guidance at all. I had to figure it out myself, and once I did, it confirmed that the return was indeed free - no thanks to the assistance I received. I’m not expecting anyone to “hold my hand,” but basic communication and customer service go a long way. A simple 'this needs a QR code' would have resolved everything quickly. His lack of eye contact, unclear communication, and obvious unwillingness to help made the experience frustrating. I can only imagine how difficult this interaction would be for someone older or with hearing difficulties. The other employees seemed occupied, so I won’t fault them, but this particular interaction left a very negative impression. I hope management addresses this, because customers should be able to ask basic questions without feeling dismissed.
• TS

  Tammy Stevenson

  Apr 10, 2026
  5.0
  If I need to be absolutely sure something I'm "mailing" will get where I'm sending it, I started here at the Hardin Valley UPS Store. Efficient, quick, friendly, helpful. There's almost always two people working the registers when there are more than 2 to 3 customers. They seem to understand life is busy, and they do their best to make sure they do not waste your time waiting in line. And while I try to show up prepared, if I need a box, tube, envelope, packing materials, etc. they have exactly what I need. They will even pack whatever it is for you! I wish everything ran as smoothly as Chick-fil-A and the Hardin Valley UPS store.