The UPS Store

Reseñas

• CY

  Candice Yates

  3 days ago
  5.0
  I have avoided sending a package because of the hassle and options but they made it so easy and stress free.
• B1

  BamBam 1

  Aug 21, 2026
  5.0
  Always friendly and helpful there!
• AS

  All- solutions

  Aug 11, 2026
  1.0
  I visited the store today to ship a package, and unfortunately, I left extremely disappointed by the level of customer service I received from the store manager. From the moment I explained my situation, the manager’s attitude was rude, dismissive, and completely unprofessional. Rather than explaining what I needed to do or offering a solution, he repeatedly told me that I was doing things incorrectly and that I had the wrong box. His tone and manner made the interaction feel more like I was being reprimanded than assisted. I understand that there may be specific requirements for shipping, but there is absolutely no reason a customer should be made to feel uncomfortable or embarrassed for not knowing those requirements. What was particularly frustrating was that he continued to point out what I was doing wrong without making any meaningful attempt to help me resolve the issue. At first, I gave him the benefit of the doubt and assumed perhaps he was simply having a bad day. Rather than escalate the situation, I decided I would take my business elsewhere. However, as I was leaving the store, I witnessed another customer interacting with the same manager. Unfortunately, it became very clear that my experience was not an isolated incident. The manager displayed the same negative and confrontational attitude toward that customer, repeatedly telling him that he was shipping the item incorrectly and that it was going to be returned. Again, the interaction consisted primarily of criticism and an elevated tone, with no apparent effort to actually help the customer find a solution.
• CA

  Cheryl Alman

  Aug 10, 2026
  5.0
  It’s quick. I never have to wait long at all and the staff is always friendly.
• KC

  Kirsten Collins

  Aug 7, 2026
  5.0
  Our parcel was delivered to this location already damaged, and even though the staff had nothing to do with the damage they apologized profusely. But they didn't stop there: Jovi opened the box, ascertained the damage, and then provided a clean new box with bubble wrap that he taped securely. He even discarded the broken glass and the damaged shipping box. This is service above and beyond the call.