MS
Mika Swenor
Jun 28, 2026
I placed an online order, and unfortunately every sandwich was made incorrectly. All four of the sandwiches were supposed to be toasted, but none of them were. Two sandwiches were supposed to have shredded cheese and had none at all, and two were supposed to have pepper jack but were made with American cheese instead. I called the store to see what could be done, and instead of trying to resolve the issue, I was told, “It’s not wrong, I made it myself. What’s wrong about it?” I calmly explained again that the sandwiches were not toasted and the cheeses were incorrect. The employees then began raising their voices at me. I told them I was willing to drive back, but since it would be another 20-minute drive each way, I asked what could be done to make up for the extra time and gas if they confirmed the order had indeed been made incorrectly. I asked if there was any possibility of a coupon, discount, or some other form of compensation. Before I could even finish speaking, they hung up on me. At that point, it simply wasn’t worth driving 40 minutes to have the sandwiches remade. Mistakes happen, but the way this situation was handled was completely unacceptable. We won’t be returning, and we’ll be warning others about our experience.