The UPS Store

Reseñas

• TG

  Tori Grace

  2 days ago
  5.0
  The girl with the tattoos and space buns was so kind today with my Amazon return !!
• SS

  Ster

  4 days ago
  2.0
  I went to to this location to send a package when I had the misfortune of being serviced by the most egotistical lady who made it her mission to be condescending to her peers and customers.
• BS

  Betty Scott

  Aug 20, 2026
  5.0
  Very professional and organized. I didn't have a long wait. Very satisfied with service
• DC

  Dave Cowden

  Aug 3, 2026
  5.0
  Great people. VERY BUSY so be prepared for that.
• SB

  Shameka Bois

  Jul 10, 2026
  1.0
  I am extremely disappointed with the service I received. My package was delivered to the wrong address, and someone I do not know signed for it. I never received my package and did not authorize anyone to sign on my behalf. What made this experience even more frustrating was the phone call I received from a UPS representative. She told me my package had been handed off to the U.S. Postal Service, yet the UPS tracking information clearly shows that UPS delivered the package at 12:13 PM in Clarksville, TN. I am very confused by the conflicting information I was given and would appreciate an explanation. In addition, the representative was rude, showed no empathy for the situation, and never introduced herself at the beginning of the call. At first, I didn’t even know who I was speaking with. As a customer dealing with a missing package due to a UPS delivery error, I expected professionalism, clear communication, and compassion. To make matters worse, I was told to wait until tomorrow to see if the package somehow “shows up.” That is not an acceptable resolution when the package was delivered to the wrong address and signed for by someone I do not know. I expect UPS to immediately investigate this delivery, determine where my package was delivered, and provide a prompt resolution. Customers should not have to deal with the stress, inconvenience, and uncertainty caused by a delivery error and poor customer service.