Subway

Reseñas

• FS

  Fred Seghetti

  Apr 19, 2026
  2.0
  I don’t go to Subway often, but they were running a BOGO deal that required using their app, so I gave it a shot. Big mistake. The app wouldn’t apply the deal properly, so I went inside for help. The employee basically shrugged, said there was nothing he could do, and disappeared to the back. No effort, no guidance, nothing. I stood there for about 15 minutes fighting with the app, trial and error, just trying to get a simple promotion to work. Eventually it applied, but then the app locked in a sandwich build with toppings I didn’t want and wouldn’t let me edit it. At that point, the frustration was already high. Then I watched the sandwich being made and noticed the toppings were skimpy. When I asked for a normal amount, I was told he could only follow what was in the order and couldn’t add anything extra unless it was specified. I explained the app forced those choices and wouldn’t let me fix them. He even admitted the app has issues, but still refused to make it right. End result, a broken app, zero customer support, and a poor quality sandwich. This wasn’t just a bad visit, it was a complete failure in both technology and basic customer service. What’s frustrating is this kind of experience, broken app, zero flexibility, where the owners and employees are unwilling to fix obvious problems, is becoming a pattern at certain and particular locations.
• TG

  Tanita Gordon

  Mar 1, 2019
  5.0
  Excellent