I had two deliveries of documents sent to me and I do not recommend going through these guys to get them delivered. The delivery driver couldn’t deliver the package correctly. Which I found out I had to provide an entry code to the building for them to access. Mind you we get deliveries daily from Amazon, ups and the post office. They either have the key to the front door or have the code. FedEx makes you call their 1(800) number and talk with someone in a completely different country. And they in turn relay that information to the FedEx here in the states. Very time consuming. But once I provide said access information the driver didn’t even try to make an actual attempt at entering the building. Instead he chose to use the same photo he took earlier. So once again I’m calling and complaining. And this time the actual manager from the location were I’m located got in touch with me and made sure the driver delivered the package. Fast forward and week later a new document is sent to me and same delivery driver. And guess what? Have to call again to provide entry access information. So I do no biggie, I also went ahead and went online to do a digital signature so all the driver had to do was drop off the package. Guess what? That was too simple so once again I have to play this game were a driver is to lazy to do their job and I’m talking with people hundreds of thousands of miles away to try and get this figured out. So for the love of all things holy do not use FedEx for anything because honestly aol is faster snd more reliable then this place will ever be. I hope they figure their stuff out. And please let them hire people who are competent! I hope I never have to deal with FedEx in the city ever again!!
CK
Charles Kovach
Jul 31, 2026
Was expecting a package today that I was supposed to sign for. The driver never even attempted to deliver my package. Pathetic employees.
DG
Dylan Gehring
Jul 24, 2026
Didn’t attempt to deliver package was home for hours waiting on my delivery. Might as well just have customers pick up their own packages.
JP
John Paul Plucinski
Jul 20, 2026
Busy little hub. Employees were friendly and helpful. There was a line but it moved quickly. 👍On a Monday, middle of the day....
DC
David Clancy
Jul 19, 2026
The worst. It required a signature so i wait at home for nothing. We paid extra for 2 day delivery. It arrived in Rapid in record time, but 4 days later it still is not delivered. The tracking showed out for delivery 2 days in a row and then returned to Rapid in the afternoon. Delivery not attempted. These people do not care about the customer. Save you money and use another company.