PH
Patricia Herron
Jun 15, 2026
Horrible service if ordering online! This is the second time I've placed an online order, paid online, left a $5 tip, and my order was still messed up and they were out of what I ordered. Both times, the employees were unprofessional in their communication when we went to pick up the order (which they had not prepared due to their lack of resources so they were understandably frustrated, however, that is never a reason to take it out on the customer)
I paid $2 extra for extra american cheese and when this was asked for and brought to her attention, she seemed aggravated and reluctantly added cheese (provolone is what was put on the sandwich as you can see in the photo, not american cheese). I left a $5 tip when I paid online. And for this service? Can you imagine my regret? Then we were told that they did not have meatballs (after I had paid online for a meatball sub). Two terrible experiences has me leaving a very unfortunate review.
If you go in the store and order, depending who is working, it could be a completely different experience which is why I'm leaving 2 stars (for the one young lady who was kind and did a great job) unfortunately she was not the one working both times the service was awful.