My experiences were very pleasant at this Cricket. Felix is knowledgeable, respectful, a good listener, and even very friendly. He went above and beyond when attending to my and my wife's needs as new customers. He didn't make much money by helping us, because we had already joined Cricket at a different Cricket store; and that proves that he's not giving customers five-star treatment only to make money. His personality won me over. He will help you if he can, that's his personality, and he's good at showing you what can benefit you. I don't usually take the time to leave a lengthy customer review, but Felix is worth it, and Cricket's service is good to.