I usually hold my reservations about a place for a review until I've been in a few times because I've spent my career in food service, things happen. So here it goes after 5 visits; Cons first. 1) Biggest problem is task management, they've been out of various if not all bread except wraps and a handful of wheat usually 1 or 2, 4 out of 5 visits. 2) Not entirely friendly, granted they look understaffed. 3) vegetables look terrible, frozen, frosted and damaged by ice backup in pans. 4) Meatball subs (usually what I get) have been burnt like no water has been kept at bottom or super light (one large sandwhich had like 7 and lots and lots of sauce like it was attempted to cover it up). Pros; 1) the store is very clean, as are bathrooms. 2) staff do try hard in making sure you get what you want once the process begins. 3) Outside of bread everything else stays stocked (chips, cups, tops, napkins, cookies etc etc) overall if they stepped it up, stop running out of bread as often as they do, kept the store well staffed and and made sure to change out and pull pans back to prevent their veggies from freezing and looking horrendous everything would be gravy. Likely just going to keep going to the one on Dorchestor Road despite being further away from me.