XK
Xavier Kenner
Aug 6, 2026
I am extremely disappointed with the service I received at this Wingstop location.
I placed my order over the phone at 7:09 PM and drove to the restaurant expecting it to be ready. When I arrived, my order was not ready, so I waited patiently. After sitting there for almost an hour from the time I placed my order, the staff finally realized that my food had been sitting the entire time and was completely cold. No one had informed me that my order was ready.
Manager Ty was very rude, dismissive, and unprofessional throughout the situation. Instead of trying to resolve the issue or apologizing, she insisted that my name had been called. However, the staff themselves admitted that my name was never called. Rather than taking responsibility, she continued to argue instead of focusing on customer service.
The only reason this issue was resolved at all was because the district manager was contacted through a FaceTime/Zoom call. He handled the situation professionally and approved a refund for my order. I appreciate his willingness to make things right, but it should never have had to reach that point.
I have been a loyal Wingstop customer for years, but after this experience, I will not be returning to this location. No customer should be treated with such disrespect, especially when the restaurant was clearly at fault.
I would like the contact information for the district manager or the owner of this location so I can formally discuss this experience. I do not believe I was treated fairly, and I hope this matter is taken seriously to prevent other customers from having a similar experience.