I am writing to file a formal complaint about the treatment I received at your Subway location today.
I came into the restaurant intending to place an order. Before ordering, I was simply finishing a brief phone call to take care of something important. I had only been on the phone for a moment and was about to place my order.
The employee, who later identified herself as the manager, immediately approached me in a very rude and disrespectful manner. She told me that if I was just going to stay on my phone and not order anything, I could not remain in the restaurant.
What made the situation even more upsetting is that when I walked in, she was sitting down using her own phone and was not helping any customers. I calmly explained that I was simply finishing something important and that I was absolutely going to place my order.
Instead of listening, she continued speaking to me in an aggressive and disrespectful tone. I simply asked her not to be rude to me because there was no reason to treat me that way. Rather than trying to resolve the situation professionally, she threatened to call the police, claiming that I was “having an attitude” with her, which is simply not true. I only became upset because of the rude and disrespectful way she spoke to me from the very beginning.
On top of that, she told me to leave the restaurant and effectively kicked me out, even after I explained several times that I was only finishing a quick phone call and would be placing my order immediately afterward. At no point was I given the opportunity to finish my call and make the purchase I had come there to make.
I then asked to speak with the manager, and she told me that she was the manager. If that is true, I am extremely disappointed. A manager should know how to treat customers with professionalism, respect, and courtesy. If she truly is the manager, then she is setting a very poor example of customer service. Her behavior was completely inappropriate and escalated a situation that never needed to become a conflict.
I entered your restaurant intending to spend money as a paying customer. Instead, I was treated with disrespect, threatened with having the police called, kicked out of the establishment, and made to feel completely unwelcome.
I respectfully request that this incident be investigated, including reviewing any available security camera footage, as it will clearly show how this interaction began. I hope appropriate action is taken to ensure that no other customer is treated this way.
Thank you for your attention. I look forward to your response.