LJ
LaTonya Jordan
Feb 27, 2026
This evening at 5:27 PM, I ordered six cookies — two macadamia nut, two raspberry cheesecake, and two oatmeal. While preparing my order, the employee dropped one of the cookies on the counter. Instead of discarding it, she proceeded to place it into my box.
I looked at her and asked if she was serious. She looked back at me but continued placing the cookie in the box until I told her to replace it with a different one. What was most concerning was her reaction — she appeared confused, as if nothing had happened.
According to my receipt, the order was served by #250 (I am unsure if that is her name). She was a small, petite white female with glasses. At no point did she apologize or acknowledge the mistake.
This was disappointing and concerning from a food safety standpoint. I hope management addresses proper food handling and customer service expectations with their team.This evening at 5:27 PM, I ordered six cookies — two macadamia nut, two raspberry cheesecake, and two oatmeal. While preparing my order, the employee dropped one of the cookies on the counter. Instead of discarding it, she proceeded to place it into my box.
I looked at her and asked if she was serious. She looked back at me but continued placing the cookie in the box until I told her to replace it with a different one. What was most concerning was her reaction — she appeared confused, as if nothing had happened.
According to my receipt, the order was served by #250 (I am unsure if that is her name). She was a small, petite white female with glasses. At no point did she apologize or acknowledge the mistake.
This was disappointing and concerning from a food safety standpoint. I hope management addresses proper food handling and customer service expectations with their team.