First and last time ordering from this Wingstop.
I placed a $73 delivery order through Wingstop’s website. When the order arrived, a large fry was missing. I called the restaurant expecting a simple refund or a way to receive the item I paid for.
Instead, I was told refunds were not allowed. The only options offered were to remake the fries for pickup or put my name down so I could get them on a future visit. Neither option was acceptable for a delivery order.
By the time I spoke with the General Manager, I was frustrated and angry. I’ll fully admit that. What I didn’t expect was for the manager to make the situation even worse. Rather than offering a reasonable solution, I was again told that refunds were not an option. When I asked for contact information to escalate the issue, I was told to “Google it.”
The missing fries were worth a few dollars. The time spent arguing over them, being told I couldn’t get a refund, and then being brushed off by management was worth far more.
Mistakes happen. Missing items happen. What shouldn’t happen is a customer being left with no reasonable way to resolve the problem. That’s why I won’t be ordering from this location again.
HJ
Hazell Johnson
Jun 2, 2026
1.0
They forgot some of my order and were absolutely NO help to get it back to me. The food that I did get was soggy and the fries were a tiny amount. I even asked for my food to be crispy and for my fries to have extra seasoning. I would much rather go to another location, this one obviously has run its course.
ZZ
Zenny Zen
Feb 21, 2026
5.0
The people who work here and have been for the past 2-3 years are amazing. I love this place.
NN
Neil
Feb 14, 2026
5.0
Great wings and fries at a fair price. Outsanding bleu cheese. Nice service. Definitely recommend.
WS
Wayne Smith
Jan 9, 2026
1.0
Food was horrible wings dryed out threw almost all the food what a waste
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