I have had multiple disappointing experiences at this Subway location recently. On Friday, I was picking up a DoorDash order and experienced a very long wait. The store appeared to be severely understaffed, and the employees seemed overwhelmed, which affected the overall service.
More concerning was what I observed during the food preparation process. I saw an employee handling food while wearing gloves, then using the same gloves while touching non-food surfaces, including the register, before returning to food preparation. I also observed ingredients being placed on sandwiches and then removed, which raised concerns about proper food handling procedures.
This was not my first negative experience at this location. A few days earlier, while picking up another DoorDash order, I asked an employee to properly seal the bag because the first attempt looked incomplete and could have reflected poorly on my DoorDash delivery if the customer received an improperly packaged order. Instead of handling the request professionally, the employee spoke negatively about the customer and came across as dismissive and disrespectful.
I understand that busy shifts can be stressful and that mistakes happen, but professionalism, proper training, and food safety should always be priorities. I hope management reviews these concerns and takes steps to improve the service and standards at this location.