The UPS Store

Reseñas

• KK

  Katie

  2 days ago
  1.0
  Extremely Disrespectful Customer Service. I have never been treated this poorly at a shipping store. I went in with a couple of packages and made an honest mistake by using an Express box for a Ground label. When I asked what I should do, instead of simply explaining my options, the owner was extremely rude and dismissive, telling me to "go deal with it" and "cut it off."When I brought up another package, he told me I needed to "learn how to read instructions" and referred to it as "trash." I calmly told him he didn't need to be rude, and he immediately accused me of yelling at him, told me to get out of his store, and said I was never welcome back. As I was leaving, he even called me "Karen." I was never yelling or disrespectful toward him. I have no problem being corrected when I make a mistake, but there is absolutely no excuse for treating a customer this way. A simple explanation would have been enough.I will never return to this location and would recommend taking your business elsewhere
• JG

  J Gray

  Aug 24, 2026
  1.0
  Owner (Mr. Ash) is incredibly disrespectful and rude. He has no business being in customer service, owning a business, or subjecting the general public to the misery that is his own existence. He said he was short staffed, which would be understandable, except his complete lack of professionalism in turning customers away when people were coming in at the end of the day and the line was long. He said to all the customers who were upset about his disrespectful behavior “The world doesn’t revolve around you! File a complaint, write a bad review, I DON’T CARE, BYE!” and when people pointed out that the world doesn’t revolve around him either and he didn’t need to be rude, he said “Get out of my store!” You got it, buddy. We won’t be returning. Other customers in line said he’s like this regularly and doesn’t know how to emotionally regulate when he’s stressed. Get some therapy or get a new job, my dude! We have been there late before and were told by regular employees that it’s store policy to help customers as long as they’re in the door before closing. It was 30 minutes prior to closing. Seems like the lowest level employees are more professional and respectful than the owner himself. It’s embarrassing. UPDATE after reading other reviews: I know no one should be surprised based on the sheer volume of bad reviews over the past 3 YEARS (the fact that there’s a Facebook page specifically about the terrible owner is hilarious), but I want to point out that in his replies (as the owner) to some of the bad reviews (about HIM, the owner), he’s put canned responses like “Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations.” and “We are forwarding this to the appropriate team right away and will look into this further.” Meanwhile, in reality and in his place of business, he’s YELLING at customers that he “doesn’t give a shit” and “answers to no one”. We’ll see about that. I also found it ironic that other reviews report he accuses people of being racist when he’s clearly a sexist misogynist always whining about “Karens” (a slur used against women) and getting aggressive at female customers in his store. I hope his chain smoking habit turns out exactly the way he deserves, sooner rather than later. 0/10, SDE on max, would not come again. Take your business elsewhere. I know I will be! (Not that he cares, as he made ABUNDANTLY clear).
• VB

  Vincent Buscemi

  Aug 17, 2026
  5.0
  I came into the store with absolutely no clue on what to do to ship my item. Mr. Ash was incredibly patient, polite, and helpful. Would absolutely recommend him for a raise 😉.
• GG

  Gabbi Gorelik

  Jul 21, 2026
  1.0
  Every time I come in here and encounter the manager, he is always in a terrible mood, rude, and disrespectful. I was returning stuff from Amazon I ordered, clothing items with tags still in the packaging and he said “EWWW, I am not touching that”, rolled his eyes. I am not sure how the store has yet to fire someone like him. I was walking out and a lady had a trash bag full of packages and she looked me and asked “Is he in a bad mood today?” I said yep! This is crazy. Do better.
• GK

  Gracey Keenan

  Jul 16, 2026
  1.0
  I don’t normally leave reviews, but had a very bad experience, I don’t know if it’s the manager but he was highly irritated to do my returns. Made a comment about one of my returns that I had to bag the item cuz”he didn’t know where it had been”, (it was a car arm rest cover). He should not be in customer service.