The UPS Store

Reseñas

• HS

  Holly Stevenson

  1 day ago
  5.0
  I have had nothing but a positive experience at this location
• ES

  Ed Szubinski

  Jun 1, 2026
  5.0
  Everyone is very friendly. Especially the owner.
• BR

  Brett Riedmayer

  May 7, 2026
  5.0
  Awesome service great business to support. Thanks Ash for the great customer service today! Would highly recommend using this business.
• SD

  Shane Delawder

  Apr 29, 2026
  1.0
  The owner is extremely disrespectful, arrogant, and rude. I asked him a simple question about amazon returns and his response was snarky and dismissive. He walked out of the store while I was standing there with no-one else in the store. Upon his return I asked are you having a bad day? His response was everyday is a bad day here. He explained that he was the only one there all morning. It was only 930am. I said well you dnt need to take it out on me. His response to that was alarming. I quote "I'm doing you a favor by taking your amazon returns." No sir that is your job. You opened your doors today to accept packages. After a few more disrespectful words from him I demanded to have the packages and the receipts returned to my possession so that I could leave and go to another store. He said good because you mean nothing to me and asked me to leave as I was gathering my returns and headed to the door. He then called me racist because i said only in America can you be this disrespected. I went to Cape Horn Ups where I was greeted with a hello and smiles. The Cape Horn location was clean, organized and filled with customers and happy employees. I worked for ups for 14 years and it's absolutely horrible that the UPS name has this type of person representing them. The previous owner of the Shrewsbury location was a delight to deal with.
• BC

  Brooke C

  Apr 20, 2026
  1.0
  I came to the store with a lot of Amazon returns so I understand it took a bit longer which can be annoying sure, but I was surprised by the attitude of the man helping me who seemed to be the manager on duty. He seemed cocky right off the bat talking to a customer ahead of me saying that the line moves much faster when he’s there. Then I got up to him with my returns. He got halfway through the return when he told the customer behind me to use the computer (seemed like they knew each other) and the customer said “I was just being lazy and watching you do all of the Amazon returns” and then the manager said “yeah want to watch me put a bullet in my head after?” I was surprised he would say something like that (especially as someone who lost my brother the exact same way). That right there should be grounds to be fired from your job. I know I would have been at my last customer service job if I said that. Then he says to me “you love to shop huh?” not in a nice joking kind of way. And I was honestly taken aback so I said “well I’m going on a trip and I’m pregnant so it’s kind of hard to find things that fit right now” and the customer heard and said “oh no I’m not judging you” (which I wasn’t bothered by the customer at all) but then the manager said “no but I was judging you”. Excuse me??? Then he asked to switch with the other girl working in the middle of the return to help someone else. I honestly never leave bad reviews but I couldn’t believe that those kinds of comments came out of the managers mouth. Makes me not want to come back to this store ever. But I think next time I have a large Amazon return to make, I’ll come back just to see him.