Advance Auto Parts

Reseñas

• DH

  Deelove H

  Sep 22, 2026
  1.0
  On September 22, 2026, at approximately 8:30 p.m., I went into the Shrewsbury, Pennsylvania AutoZone location because I needed to address a warranty issue with my headlight bulbs. I showed the employee the email receipt that AutoZone had provided me, but I was told it could not be used because there was no barcode and that I would need the physical receipt. I questioned why AutoZone offers email receipts if they cannot be used as proof of purchase when a warranty issue comes up. I then called the AutoZone location on Derry Street in Harrisburg, Pennsylvania, where the original purchase was made. The employee there was able to see my purchase and transaction history immediately and gave the Shrewsbury employee the information needed to locate it. Once that information was entered, my name and purchase came right up on the screen. Even after that, I was questioned about how they could know the bulbs I brought in were the ones connected to the receipt, even though the identifying information matched. The interaction made me feel as though I was being treated with unnecessary suspicion rather than being helped with a legitimate warranty concern. The employee at the Derry Street location was actually the person who took the time to explain that the condensation I had noticed inside my headlight housing could mean moisture is getting into the housing and contributing to the bulbs repeatedly failing. I truly appreciated him taking the time to explain that to me, because no one at the Shrewsbury location offered that type of helpful guidance. What made the experience even more uncomfortable was when one of the Shrewsbury employees asked me if I was really going to install the bulbs myself that night. I explained that I had already removed the headlight caps myself and knew how to change the bulbs. He then warned me not to touch or contaminate the bulb and handed me a pair of gloves, but the gloves were wet. I pointed this out and asked for another pair, and the second pair I was handed was also wet. Considering I had just been warned about properly handling the bulbs, I found that extremely concerning. Finally, because I had already been given a hard time about using an emailed receipt, I specifically selected both a printed and emailed receipt during checkout so I would have physical proof of the transaction. Then I was told the system had gone down and I could not receive the printed receipt. Overall, I left feeling frustrated, uncomfortable, and as though I had to work far too hard just to receive basic customer service. I want to recognize the Derry Street Harrisburg location for being helpful over the phone, but I hope management at the Shrewsbury location reviews this experience and addresses how customers are treated when they come in with legitimate warranty and product concerns.
• SW

  Scott Wagner

  Aug 31, 2026
  3.0
  Hit or miss with staff help but usually good
• SF

  Shawn Fields

  Jul 15, 2026
  4.0
  Nice people 👍
• SC

  Sharon Carpenter

  Jul 12, 2026
  5.0
  Josh was amazing! Super patient and knowledgeable. From my visit 7/12/26 We need Joshes everywhere!!
• DC

  Dana Carter

  Apr 27, 2026
  5.0
  Excellent customer service at Advance Auto. I was greeted promptly upon entering the store and received immediate assistance from Kayden during an evening which tends to be a busy time. He efficiently provided the necessary parts for my vehicle and installed them promptly. Kayden was able to get the part I needed for the best price. Kayden did a great job.