Ordered delivery through the app and the preparation was completely unacceptable. My Italian B.M.T. was missing the ham entirely. More importantly, they ignored a dairy restriction. I ordered plain Italian bread for my son, but they made the sandwiches on Herb & Cheese bread. I had to scrape baked cheese off his meal just so he had something safe to eat. To make matters worse, the automated customer service bot on their website is broken and continuously crashes when you try to submit a complaint. Photos of the attached receipt and incorrect food are included. Highly disappointed in the lack of attention to detail regarding dietary restrictions.
It's always clean and stocked but the staff are not so great.
I went in to pick up my pre-order and no one greeted me for 10 mins , nor were they behind the counter. Then finally they asked what they could get me and I mentioned that I was waiting for my order already, which was due at the same time for pickup. They said they never got it , asked if the address was right. Yep. So they checked the computer, printed it and then quickly made it. She just left it on the counter for me to grab and laughed as I was walking out bc she assumed I ignored her fake "have a good day" smirk.
If you're gonna have one staff working, sure, but they should at least listen for the door chime. It's been often that no one comes out from the back for a few mins.
rude workers, do your job and dont be mad about it
This Subway is the finest in the area. The manager is the best. The customer service is top rate. The food rocks. A+++++++