Kevin Kelly: Allstate Insurance

Reseñas

• KQ

  Kimberly Quirple

  2 days ago
  5.0
  I have been with you for many years.Thank you for going above and beyond in quickly resolving our billing issues. Looking forward for to many more years of great customer service support!
• TH

  Tina Hughes

  Aug 13, 2026
  5.0
  Gisela Cespedes was very helpful. She reviewed our auto and home insurance which helped us to save significantly on our auto insurance. She was knowledgeable, pleasant, and explained things well. She was also very patient. We have been with Allstate for more than 40 years but Gisela did not take our business for granted.
• MC

  Michael Chow

  Aug 12, 2026
  1.0
  Kevin Kelly keeps sending me unsolicited emails, once a week for the past three weeks, asking me if I want to switch my insurance. There is no unsubscribe link provided in the emails. This feels unprofessional and a bit aggressive.
• KM

  Kim Miller

  Aug 5, 2026
  5.0
  It was awesome !!! Love Victoria so helpful and sweet great personality and listened to everything I needed today ! Followed up with me and helped with printing policies , and sending information to places that needed emailed !! Made me feel very positive about everything home owners insurance , auto insurance ! Glad Victoria reached out online !
• KP

  Kinnari Patel

  Jul 17, 2026
  1.0
  I switched from National Allstate to local Allstate about a year ago for the personalized customer service. In December I sold a car. In January I called to notify it was sold, but if i wanted to backdate it to December they would need proof. So I said I didn’t recieve any proof but if i can get something I’ll send it to them. So they didnt cancel the insurance immediately, and they didn’t follow up. And they charged me from January till August ~$600. When I was shopping policies the other companies notified me the sold car was still on the account. After several back and forth calls with the Kelly Agency and them reviewing the calls and verifying with the tag company the car was sold in December, they said “we can only issue you a refund until the last policy term that started in April”. Management called and said “we should require better training but there’s nothing we can do”. Kevin Kelly and the Kelly agency did not accept the responsibility for this negligence. They said no we can’t refund you (even though they directly withdrew money from my account and gave me zero goods or services on a car they knew I no longer possessed.) But if you want a reimbursement you’re welcome to file a government claim. That’s the customer service the Kelly agency offered me. zero accountability for their mishandling of my policy. Stick with Allstate National. Local does not have the means or training to support your policy. At the end of the day they’re okay stealing hundreds of dollars of your money if you don’t notice it in time.