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Ankita Agrawal
Aug 12, 2026
Very disappointing and disrespectful experience by the employee who prepared my order.
I placed a mobile order today, August 12, 2026, around 6:00 PM for two subs from this Subway location. The Subway app showed specific sandwich as available at this specific restaurant, so I ordered it through the app.
When I received my order, I thanked him and then went to my car, I found that both sandwiches were wrong. I went back inside and politely explained the issue to the employee.
Instead of understanding the problem, the employee told me that this location never serves that sandwich, that I was the first person to ask for it, and that the incorrect order was my mistake. I explained that I had simply ordered what the Subway app showed as available. If the location does not offer an item, it should not be shown as available in the app.
What was most upsetting was the employee's behavior. He became very disrespectful and aggressive, shouted at me, used profanity in another language, made disrespectful gestures, and told me that I should never come back to this Subway.
I understand that mistakes and problems with inventory can happen and everyone is tired and he is doing his job and making our food for which I thanked him as well. What I do not understand is treating a customer this way when they are simply asking about an incorrect order.
I hope the management/owner of this location reviews what happened, including any available camera footage from around 6:00 PM, and addresses the way customers are treated. I also hope Subway specifically reviews why Veggie Patty was shown as available in the app if this location does not ever actually offer it.
Very disturbing experience, especially because the issue could have been resolved simply and respectfully but rather he used the curse words.
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shubham vijayvargiya
Aug 12, 2026
Absolute Worst Customer Service! Avoid This Location!
Save your time and money—go anywhere else but here.
I ordered a Veggie Patty sub online, but when I picked it up, they had completely messed up the order and gave me a Veggie Delite instead. Mistakes happen, so I brought it back to have it corrected. Instead of simply fixing their mistake, the staff started insulting me!
The staff here are incredibly rude, disrespectful, and have zero manners when speaking to customers—especially women. Rather than offering basic customer service, they chose to handle their own error with hostility and insult.
This location is completely unprofessional and toxic. I highly suggest avoiding this Subway altogether!
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Scott Thornton
Jun 7, 2026
Great subway, same guy, always making best of his time, and making great sandwiches.
That do not honor any coupons or deals, even when ordering online. I ordered for pickup once and they were closed when I got there.
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John Holzwarth
Mar 9, 2026
Very friendly staff