The UPS Store

Reviews

• NN

  Nat

  Jun 6, 2026
  3.0
  Very friendly staff.
• PR

  Penny Regan

  May 21, 2026
  5.0
  Very helpful.
• JJ

  Jake

  Apr 6, 2026
  5.0
  I highly recommend this store. The workers are kind and helpful. I’m not sure what all of the bad reviews are about cause offering to help out moving your heavy boxes is just the polite thing to do.
• MK

  Mariia Kravchenko

  Apr 6, 2026
  5.0
  The worker who helped me was very attentive to my problem and the service was very quick!
• FA

  Falina Adebisi

  Mar 19, 2026
  1.0
  I was considering becoming a customer of this UPS Store; however, after reading several recent reviews, I felt compelled to reconsider my decision. As a senior citizen, I have specific concerns that I hope the store will address directly and transparently. 1.REQIREMENT TO CARRY PACKAGES TO THE BACK OF THE STORE. Several reviews mentioned customers being asked to carry their packages to the back of the store. Even a small number of such reports is concerning, as this is not a practice I have encountered at other UPS locations throughout the tri-state area. For individuals with limited mobility or physical constraints, this would be extremely difficult. Simply carrying a package from my car to the front counter is already challenging. I would appreciate clarification on whether this is an official policy at this location or a misunderstanding, as it would directly impact my ability to use your services. 2. CHARGING CUSTOMERS FOR ASSISANCE FROM STAFF WITH TAPING PACKAGES. I was surprised to learn that customers may be charged when staff assist with taping their packages. While I typically arrive with my packages already sealed, there have been occasions when I did not have tape available or when additional reinforcement was needed. At other UPS Stores, staff have always assisted with taping or re-taping as part of their customer service, without an additional fee. If this location charges a fee, it would be helpful for customers to be informed of this clearly and in advance. 3. CONCERNS REGARDING STAFF PROFESSIONALISM In a previous response, the Manager addressed the taping policy but did not acknowledge the concerns raised about staff behavior. Multiple reviews referenced rude or unprofessional interactions, which is troubling. Additionally, the issue of customers being asked to carry packages to the back of the store was not addressed. These concerns directly affect customer trust and overall experience, and I am curious as to why they were not acknowledged.