Dropped a package off, they printed label 3 days ago and the package is missing. Support has been useless. First call they lied to us saying it was on its way to their facility. Second time I had to explain I gave it to a human at a FedEx store multiple times -- they kept assuming I dropped it at a box.
I feel someone at the store just yoinked the device, stole it, and now FedEx is preventing me from recovering / finding out in a reasonable time.
I don't ever like to write bad reviews and put that kind of energy out there, but this experience was torturous.
I am on a business trip, my loved one emphasized the need to ship quickly to the office clerk and she said ground would get there next day. I said it needed to be overnight Express because we can't take chances, but for some odd reason she said 3 times that it would "definitely" get there.
Fast forward beyond some more details, it's 3 days later, the thing I desperately needed is still not to the hotel, I am NOW GONE from said hotel, and it may or may not make it back to me...
Here's why:
A. They wouldn't even refund the $14.90 out of principle
B. Customer service by phone due to AI was so hard to get hrough to a live agent and they said they couldn't help him
Look, feel free to believe I am hyperbolic, but this was such a torturous experience and I swear to never use FedEx ever in my life.
AND WHY COULDN'T SHE EVEN DO HER JOB FOR HER COMPANY AND TRY TO UPSELL HIM OR AT LEAST TELL HIM OVERNIGHT OPTIONS SINCE HE SAID HE NEEDED ME TO GET IT NEXT DAY. INSANE!
BO
Bernie Orglmeister
Jul 4, 2026
Friendly and helpful staff, good location, great hours.
Very helpful, but expensive.
The self service kiosk is very convenient but their hours could be better.