Extremely disappointing experience. I ordered two pretzels through the Subway app and went to pick them up. The location appeared to share space with an Auntie Anne’s, so I asked if they could cancel my order because I wanted to buy directly from Auntie Anne’s instead.
The employee I spoke with was very rude and unhelpful. He told me online orders could only be canceled by phone, and when I asked follow-up questions, he suddenly claimed he couldn’t speak English.
The customer service was terrible, and I felt completely disrespected. I will not be returning.
To make matters worse, when I searched this address in the Auntie Anne’s app, the location didn’t even show up. The setup feels misleading, so customers should be aware before placing an order.